TERMS & CONDITIONS

1. About Us
Sproutshop is a UK-based online marketplace connecting eco-conscious customers with vetted sustainable brands.
 

2. Orders & Payments

• Orders are placed securely through our website.

• Payments are processed immediately at checkout.

• We accept major debit/credit cards, PayPal, Apple Pay, and Google Pay.
   

3. Shipping & Delivery

• Orders are fulfilled directly by our partner brands.

• Standard delivery times are 3–7 working days within the UK (varies by supplier).

• Some products may arrive separately if fulfilled by different brands.
   

4. Returns & Refunds

• Customers are entitled to a 14-day return window under UK law.

• Each brand manages returns for its products, but Sproutshop will assist in facilitating communication.

• Refunds are processed to the original payment method once the brand confirms the return.

5. Use of Our Site

• You may not misuse the website or engage in fraudulent activity.

• Content (text, images, brand assets) is owned by Sproutshop or our partners.

6. Limitation of Liability

• Sproutshop is a marketplace and does not manufacture goods. Responsibility for product safety, quality, or warranties lies with the respective brand.

• We are not liable for delays or losses caused by external couriers or partner errors.
   

7. Governing Law

These terms are governed by UK law.